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   Useful tools to calculate magnetic surface flux and pull force.
Hot-line: 086-0574-87053588
E-mail: sales@magpanda.com
Location: Home > Policies

  Shipping Info

We ship most orders within 1 business day of payment so you receive your magnets as quickly as possible. Just like you, we buy stuff on the internet all the time and have the same concerns as you.  When we order something online, we want it as soon as possible.  That is why we ship most orders within one business day of payment.  We want you to receive your order as quickly as we like receiving ours. 

We offer shipping via UPS. If you have special shipping requirements, please you make arrangements with us BEFORE placing your order. We can often accommodate special shipping requests, but are sometimes unable to. Additional charges may apply for special shipping requirements.

Because the import rules and regulations for each country are different, all import duty fees are the responsibility of the buyer.

Delivery Information

On the day your order is shipped, you will receive an email (if you provided a valid email address during checkout) from our shipping department in the late afternoon. As well as the details of your shipment, include an UPS tracking number. You can track your package using the tracking number.

Order Cancellation Policy

Most orders are shipped within 24 hours of payment, so canceling an order may be difficult.  If you wish to cancel an order, notify us immediately and we will attempt to stop the order before it is processed and sent for shipping.  If it has already been processed, we are unable to cancel the order, and it should be subject to our return policy.

Return Policy

We accept returns on all magnets returned to us in original and resalable condition within 30 days of purchase.  Shipping fees and return shipping fees are not refundable.  Please contact us for a Return of Material Authorization number (RAM number) before returning any products. All magnets must be shipped in a box in order to comply with UPS, TNT, FedEx regulations. Returns in an envelope or padded envelope will not be accepted.

Neodymium magnets are prone to breaking due to mishandling. We do not accept returns on magnets that have been damaged due to improper handling or that show signs of wear.  Damaged products that are returned to us will not be returned unless shipping is paid.

Custom orders are not eligible for return unless the products do not meet the original specifications.
Please be sure to provide a complete and correct shipping address.  Any order returned to us as undeliverable because of an incorrect address supplied or an undeliverable address will be refunded the value of the order less shipping and any return shipping charges.  If you would like the order reshipped, we require that you pay another shipping fee, as postage for returned items is not refunded by the carrier.  Any shipments refused by addressee are also subject to shipping and return shipping charges.

Damaged Shipment

We take great care in packaging our magnets for shipment, so damage during shipping is very rare.  All shipments that are received in visibly damaged condition MUST be reported to the delivery carrier at the time of receipt.  Also, damage claims must be reported to us within 2 days of receiving your shipment so that we can initiate a claim with the carrier.  You must keep all boxes and packing material, as the carrier may want to inspect the damaged packaging and products.

Incomplete/Incorrect Shipment

All orders are double checked before shipping to ensure that all ordered items are included and correct. In the rare case that you receive an incomplete or incorrect order, you must notify us within 2 days of receiving your shipment.  Due to the small size of some of our magnets they are sometimes overlooked in the packing materials.  Please double check the contents of your box, including all of the packing materials before initiating a claim.  MAGPANDA, at its sole discretion, can choose to refund or replace the item(s) in question.

Security Policy:

1. Security for transaction

We do not store your credit card information on our servers, or anywhere else, after your order is processed and complete.  You can read more about our concern for your security here.

2. Security for products

Neodymium magnets must be handled with care to avoid personal injury and damage to the magnets. Fingers and other body parts can get severely pinched between two attracting magnets. Bones can be broken by larger magnets.

Neodymium magnets are brittle. They can peel, crack or shatter if allowed to slam together. Eye protection should be worn when handling these magnets, because shattering magnets can launch pieces at great speeds and sparks may be produced.

The strong magnetic fields of neodymium magnets can also damage magnetic media such as floppy disks, credit cards, magnetic I.D. cards, cassette tapes, video tapes or other such devices. Electronics such televisions, VCRs, computer monitors and other CRT displays can also be damaged.

Small children should not be allowed to play with neodymium magnets as they can be dangerous. Small magnets pose a choking hazard and should never be swallowed or inserted into any part of the body. Older children should be supervised.

Never allow neodymium magnets near a person with a pacemaker or similar medical device. The strong magnetic fields of the magnets can affect the operation of such devices.

Neodymium magnets are brittle and prone to chipping and cracking. Machining, drilling or other mechanical alterations are not recommended.

Neodymium magnets will begin to lose their magnetic properties if heated above 176° F (82° C).

The Bottom Line: Like any tool or toy, neodymium magnets can be fun and useful, but must always be treated with care.  


Privacy Policy

We will not share your personal information or email address with anyone, nor will we email you, unless it is regarding your order.  The only thing you will receive from us is your order confirmation and communication pertaining to your order.

Limited Warranty

We warrant our products to be free of manufacturers defects.  Our only obligation is to replace products proven to be defective.  All other warranties, express or implied are disclaimed.


Acceptance of any order is conditioned on Buyer's acceptance of these terms. We shall not be liable, whether in contract, in tort, under any warranty, in negligence or otherwise, for consequential, special or incidental damages.  Under no circumstances shall our liability exceed the amount of the purchase price.  The buyer's limited right to replacement is the Buyer's sole and exclusive remedy.


Any information posted on this site is as a public service. Users of this web site are responsible for checking the accuracy, completeness, currency and/or suitability of all information themselves. MAGPANDAdoes not represent, guarantee or warranty the accuracy, completeness, currency, or suitability of the information on this web site. MAGPANDAspecifically disclaims any and all liability for any claims or damages that may result from providing the web site or the information it contains, including any web sites maintained by other parties and linked to this web site. MAGPANDA does not independently verify nor exert editorial control over, information on pages outside of this site.


E-mail: sales@magpanda.com ; MSN: magnetpanda@hotmail.com; Website: www.magpanda.com
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